STANDARD CANCELLATION POLICY
BTC HOST reserves the right to cancel, suspend, or otherwise restrict access to the account at any time with or without notice if you are found guilty of this offense. No refunds will be made in such cases irrespective of your signup date.
Customers may cancel at any time via mailing us at email@example.com. BTC HOST gives you conditional 7 day money back guarantee on managed shared hosting, and reseller solutions for any customer who paid the first invoice with a credit / debit card or with PayPal.
Cancellations requested after the initial 30 days for Shared and Reseller accounts will go into effect on the renewal date for that particular hosting package. Unless specifically requested, the account will remain active until the period expires. Any request for a refund outside of the initial 7 day period will not be proceed at any condition.
The following methods of payments are non-refundable, and refunds will be posted as credit to the hosting account or renewal will be processed automatically:
• Cryptocurrency • Bank Deposit • Bank Wire Transfer
Automatic PayPal subscription. (Client must cancel his/her PayPal subscription by login in to PayPal account if do not want to continue services. Any automatic PayPal subscription payment will be processed for service renewal)
Basically any offline payments are non-refundable even when the refunds are eligible under the money back guarantee.
There are no refunds on dedicated and vps servers, additional IP address slab, administrative fees, install fees for custom software, or domain name purchases.
Our Shared, Reseller, VPS and Dedicated Servers are located in US and Canada Datacentres. There are no refunds for server location issues and no request will be accepted for cancelation because of server location.
In case of additional IP slab on dedicated server client must utilize all old allocated IP's then should apply for additional IP slab. Client must enable ping result to check and verify by technical team. Additional IP slab will be allocated only after technical team verification. We do not offer any refund at any condition. Its client responsibility to utilize all old allocated IP's and enable ping result before applying for new IP slab.
Only first-time accounts are eligible for a refund. For example, if you've had an account with us before, cancelled and signed up again, you will not be eligible for a refund or if you have opened a second account with us.